Cancellation Policy
Macraes Workforce Accommodation
We understand that work at Macraes can be affected by weather, operational requirements and changing project schedules. Our workforce accommodation therefore has a more flexible cancellation policy than our visitor accommodation.
More than 7 days before check-in
Bookings may be cancelled or changed without charge.
Within 7 days of check-in
The booking becomes Arrival Assured and cancellation charges apply. Cancellations will be charged the equivalent of one night’s accommodation.
Within 72 hours of check-in
Cancellations will be charged at 50% of the cancelled booking value, with a minimum charge equivalent to one night’s accommodation.
No-shows and early departures
No-shows, cancellations after check-in, and early departures will be charged for the remaining booked accommodation.
Changes to work schedules
Where work schedules change unexpectedly, please contact us as soon as possible. Subject to availability, we may agree to transfer the booking to alternative dates rather than apply a cancellation charge. Any transfer is at the discretion of Havrincourt Farm.
Discounted longer stays
Discounted rates are based on the booked length of stay. If a stay is shortened, the accommodation rate may be recalculated using the rate applicable to the actual length of stay.
The Nenthorn Farmhouse
We understand that plans can change. As The Nenthorn Farmhouse is reserved exclusively for your group, cancellations at short notice can leave us unable to rebook the accommodation.
More than 30 days before check-in
Bookings may be cancelled without charge and accommodation payments will be refunded.
Within 30 days of check-in
The booking becomes Arrival Assured and cancellation charges apply.
14–30 days before check-in
Cancellations receive a 50% refund of the accommodation charges.
Less than 14 days before check-in
Accommodation charges are non-refundable.
Bookings made within the Arrival Assured period
For bookings made within 30 days of check-in, you may cancel within 48 hours of making the booking for a full refund, provided the cancellation is made at least 14 days before check-in.
Changing your dates
If your plans change, please contact us as soon as possible. Subject to availability, we may agree to transfer your booking to alternative dates. Any change of dates is at the discretion of Havrincourt Farm.
No-shows and early departures
No refund is provided for no-shows, late arrivals or unused nights where guests choose to leave before the end of their booked stay.
Refunds and booking fees
Where a payment processing fee has been charged to us and is not refunded to us when a booking is cancelled, that fee may be deducted from any refund due.
Bookings made through an agent, booking platform or other third party may be subject to that provider’s own cancellation terms and fees.
We recognise that exceptional circumstances can arise. Any exceptions to these cancellation policies will be considered individually at the discretion of Havrincourt Farm.
Nothing in this cancellation policy limits any rights you may have under New Zealand consumer law.