Cancellation Policy
Macraes Workforce Accommodation-Booking, Payment & Cancellation Policy
We understand that work at Macraes can be affected by weather, operational requirements and changing project schedules. Our booking terms are designed to provide practical flexibility for workforce accommodation while recognising that reserving The Farm Cottage prevents us from accepting other bookings.
Payment
A tax invoice will be emailed to the booking contact when the reservation is confirmed. Payment is due within 14 days of the invoice date by bank transfer, using the invoice number as the payment reference.
For bookings made at short notice, guests may arrive before the invoice due date.
If a booking is subsequently changed or cancelled in accordance with the cancellation terms below, the invoice will be adjusted or credited as appropriate.
For longer stays, alternative payment arrangements may be agreed with the booking company when the reservation is confirmed.
Bookings of 1–4 nights
Bookings of up to four nights may be cancelled or changed without charge up to 48 hours before the scheduled 2:00 pm check-in time.
Cancellations made within 48 hours of check-in will be charged one night’s accommodation.
Bookings of 5 nights or more
Bookings of 5 nights or more are subject to separate cancellation and payment terms, which will be agreed with the booking company before the reservation is confirmed.
These terms will reflect the length of the stay and the number of nights being reserved.
Weather and changes to work schedules
We understand that work at Macraes can change at short notice due to weather, operational requirements or changes to work programmes.
Please contact us as soon as you become aware that accommodation may no longer be required. Where possible, we are happy to work with companies to transfer accommodation to alternative dates rather than cancel the booking. Any transfer is subject to availability and agreement with Havrincourt Farm.
No-shows
If guests do not arrive and we have not been advised that the accommodation is no longer required, the full value of the booked stay will be charged.
For bookings of 5 nights or more, the cancellation and payment terms agreed when the reservation was confirmed will apply.
Early departures and shortened stays
If a stay needs to be shortened after guests have arrived, please contact us as soon as possible.
Charges for unused nights will be considered according to the circumstances, including weather-related or operational changes, and the cancellation terms applicable to the booking.
Discounted longer stays
Our accommodation rates are discounted according to the length of stay. If a booking is shortened, the accommodation already used may be recalculated at the rate applicable to the actual length of stay.
The Nenthorn Farmhouse
We understand that plans can change. As The Nenthorn Farmhouse is reserved exclusively for your group, cancellations at short notice can leave us unable to rebook the accommodation.
More than 30 days before check-in
Bookings may be cancelled without charge and accommodation payments will be refunded.
Within 30 days of check-in
The booking becomes Arrival Assured and cancellation charges apply.
14–30 days before check-in
Cancellations receive a 50% refund of the accommodation charges.
Less than 14 days before check-in
Accommodation charges are non-refundable.
Bookings made within the Arrival Assured period
For bookings made within 30 days of check-in, you may cancel within 48 hours of making the booking for a full refund, provided the cancellation is made at least 14 days before check-in.
Changing your dates
If your plans change, please contact us as soon as possible. Subject to availability, we may agree to transfer your booking to alternative dates. Any change of dates is at the discretion of Havrincourt Farm.
No-shows and early departures
No refund is provided for no-shows, late arrivals or unused nights where guests choose to leave before the end of their booked stay.
Refunds and booking fees
Where a payment processing fee has been charged to us and is not refunded to us when a booking is cancelled, that fee may be deducted from any refund due.
Bookings made through an agent, booking platform or other third party may be subject to that provider’s own cancellation terms and fees.
We recognise that exceptional circumstances can arise. Any exceptions to these cancellation policies will be considered individually at the discretion of Havrincourt Farm.
Nothing in this cancellation policy limits any rights you may have under New Zealand consumer law.